Transforming debt recovery into a trust-first digital experience

This case explores how a shift from agent-led collections to a self-service, in-app recovery system improved user engagement while driving meaningful revenue recovery in a highly constrained environment.

Date:

January 22, 2026

Project:

Digital Promise-to-Pay & Recovery Experience

Customer:

Confidential Fintech (Credit & Lending)

Link:

Revenue Recovery Through Trust-First Self-Service

I led the design of a self-service recovery system that re-engaged previously unreachable users and unlocked $150K+ in monthly recovered revenue.

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